• Title

  • Bilingual Volunteer Coordinator

    Posted: 06/02/2021

    Bilingual Volunteer Coordinator
    Full Time, Non Exempt, Hourly  

    Position Description:

    The Volunteer Coordinator is responsible for the route coverage of all daily deliveries, special deliveries or events for the Meals On Wheels of Tampa mission.   

    Position Skills & Qualifications:     

    Bilingual (English and Spanish required)
    Excellent verbal and written communication skills
    Computer proficiency
    Team oriented
    Mission driven

    Duties and Responsibilities:

    • Direct responsibility for procuring volunteer route coverage for weekly routes, utilize and schedule staff drivers as needed
    • Ensure volunteers are staffed to support the various areas of operations, to include Homebound Meal delivery, Produce On Wheels and other special events
    • Work with site checkers, staff drivers and volunteers to ensure all routes are picked up for delivery
    • Communicate procedural changes and./or delivery expectations to volunteers 
    • Responsible for recognizing birthdays, life events and/or retirement of volunteers
    • Work with Volunteer Manager to set up and conduct volunteer orientations, group days of service, transition of AAR partners, and other volunteer events or projects
    • Process new and potential volunteer applications, background checks, ride a longs and new volunteer related communication
    • Field recipient phone calls regarding daily meal delivery, change in service type or dates, billing issues and any other questions, comments or concerns.
    • Fields volunteer phone calls regarding daily meal delivery, not homes, volunteer hub access, scheduling and service hours.
    • Relay recipient and volunteer concerns to the appropriate senior staff
    • Work with recipient coordinator to facilitate extra deliveries (i.e. cards, Girl Scout cookies, etc.)
    • Participate in monthly POW! event; minimum 4 per year
    • Work with Volunteer Manager to help plan volunteer appreciation days and annual luncheon
    • Be cross-trained in other duties involving routing and meal delivery
    • Be cross-trained in clerical responsibilities including answering phones.
    • Be a positive team member for MOW and actively participate in all MOW functions
    • Other duties as assigned
    To apply, please send cover letter and resume to careers@mowtampa.org.